Shipping

All orders are processed within 3-5 days in business days. Shipping charges and delivery time of your order will be calculated and displayed at checkout. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
If you didn’t receive your parcel item for a long, then please contact the shipping courier with your tracking code, and then further any help you can contact our team through email for more assistance or unanswered questions.

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Returns

Thanks for purchasing our product from our website Brillcool.com.

We offered 15 days return policy to our customers. If 15 days or more have passed since your purchase, we cannot offer you a return or an exchange.

If somehow, you receive a damaged product. Customer shall inspect shipment mediately upon delivery. If the shipment shows signs of damage or is open, the customer must reject the delivery and return the package to the carrier in order to avoid return charges.

Products cannot be returned by mail, and will not be refunded, if it is opened/ used or if it has been more than 15 days after the purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

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